In this episode, Ivan and Daniel reflect on their experiences on the receiving end of customer service in an ever competitive marketplace. Be it with fast food, retail or with some of the largest brands in the world, each having their weaknesses which could inevitably see their failure. We explore the importance of good customer service, its importance in the connection to people and most importantly its implication in a winning or losing brand.
The boys have a bit of fun with past experiences and give their take on what should and shouldn’t be happening.
Daniel pokes the bear (Ivan) and towards the end of the show it kind of spirals out of control, ultimately to the point where Ivan loses the plot… enjoy.